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Inside CRM Articles
Guidance on the Use of CRM Leads and Contacts

This article gives guidance on the issues surrounding the use of leads and contacts in Microsoft Dynamics CRM, with a special consideration for building self-service customer portals.  Click the title of the article to read more.

CRM Customer Portal – User Authentication with Live ID

This article covers using Live ID for authentication on your customer self-serve portals integrated with Microsoft Dynamics CRM.  Click on the title to read the full article.

CRM as a Platform

This article discusses the benefits and strategies of viewing the CRM as a platform and not just a standalone application.

CRM Project Approach

Practical advice on the approach for embarking on a CRM project.

Building Line-of-Business Applications on Microsoft CRM

This article discusses Andrew Bybee's session BB32 Microsoft Dynamics CRM: Building Line-of-Business Applications.  If you are building line-of-business applications, you should watch the PDC session video and consider the value that the CRM platform can add to your project.